FAQ
All cancellations will be logged in your customer account. For accounts with excessive amounts of order cancellations, we will be limiting certain features to these accounts on our website.
The limitations will include, but are not limited to:
Will not be able to place orders using the Customer Hold option.
Will not be able to place orders with the Check or Money Order payment option.
Will not be able to place orders for In-store Pick-Up.
Will not be able to place orders with Preorder items.
Customers will be sent two notification emails warning of excessive use before action is taken against their account. If action against an account is necessary, a final email will be sent.
One or two cancellations will NOT result in your account being limited.
PREORDER POLICY
Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says preorder in the title, it means the item is not yet available and we are taking advance orders. The quantity available and 'In Stock' notation displays the amount we have left based on our current order with the supplier.
All preorders must ship out in one shipment and existing preorders cannot be split into separate orders.
OUT OF STOCKS
If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety once the item arrives.
PAYMENT, PRICING & PROMOTIONS
All pricing is listed in USD.
Our website accepts all major credit cards, PayPal and several cryptocurrencies as acceptable methods of payment.
Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Planet Comics reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.
Planet Comics reserves the right to cancel any orders affected by a website error, with no further obligations to you, even after an order confirmation has been received. In the case that payment has already been received, Planet Comics will contact you via email regarding the error and will process a full refund for the order.
RETAIL STORE
Store Hours
The retail store is open Monday through Saturday 11:00 am EST to 11:30 pm EST and Sunday 12:00 pm EST to 10:00 pm EST.
The available stock counts on planetcomicsanderson.com do not represent the available inventory at our retail store location.
Pick Up OrdersYou are able to choose 'Pick Up" upon check out on our website.
Orders placed online by 9 am EST will be available for same day pick up (Monday-Friday). No deliveries are made on Saturday-Sunday. Orders placed after 9 am Friday, will be available for pick up on Monday.
If your order is not picked up within 30 days, your order is subject to cancellation.
RETURNS AND REPLACEMENTS
All returns require approval and an RMA. Please email support@planetcomicsanderson.com for approval before sending back merchandise.
Planet Comics will accept returns on all unopened products within 2 weeks of delivery. Planet Comics does not cover shipping costs on returns. All returns are subject to a 15% restocking fee. The restocking fee is waived if store credit is elected as the refund method.
If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email Planet Comics and we will be happy to assist you.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
